Your order will ship from our production facility within 1-2 business days if your products are in stock and in 1 - 2 weeks if the products are not currently in stock. In order to ensure prompt delivery, we ship via FedEx so please make sure you provide an actual physical address. FedEx does not deliver to PO Boxes. If you would like to receive notifications regarding your shipments delivery status, please provide us with a current e-mail address when placing your order.
Cancellation of Order Policy
If you need to cancel an order please email us right away via our contact page within 1 hour. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping when you return the order. If you have any questions regarding our cancellation policy, please email us from our Contact page.
Order Change Policy
Once orders are placed they cannot be changed. If you need to add products, please place an additional order – please feel free to contact us with any questions.
General Terms and Returns
Data such as illustrations, drawings, calculations, weights and measures stated in our offers, price lists and other documentation shall not be binding upon us.
Slight deviations in quality, color, finish, measures and weights generally accepted in trade or technically unavoidable are reserved.
Verbal promises by or arrangements with our subordinate employees shall be binding upon us only and in so far as confirmed by us in writing.
Unless otherwise agreed in writing our prices are in U.S. Dollars for delivery ex warehouse Houston, exclusive of turnover tax, inclusive of packing.
The type of packaging shall be determined by us. Packing is not returnable. Special packing requirements made by the purchaser shall be charged separately
All delivery times shall be approximate and are not binding upon us. We shall, however, make any effort as far as reasonably possible to realize delivery within the given delivery time.
The delivery time is calculated from the moment we have accepted the order and have received all details necessary for the execution of the order and any amount due by the purchaser in advance pursuant to the agreement.
We shall have the right to deliver the goods in several lots.
The ownership of the delivered goods shall not pass to the purchaser until he has paid to us all amounts due in respect of the agreement including our claim regarding shortcoming in the fulfillment of the agreement. As long as the ownership of the goods has not passed to the purchaser he is obliged to insure them against usual risks.
If we have accepted liability for the defect or failure we shall at our option either repair the goods or in exchange of the goods delivered supply new ones.
Return of goods without our previous approval is not accepted.
Our guarantee does not cover defects caused by acts of violence, careless treatment, use of maintenance, repair by third parties without our foreknowledge and approval or other circumstances outside our control.
In respect of goods that do not occur in our manufacturing program we shall only be liable for the guarantee which we in our turn shall have obtained from the manufacturer of such goods.
The purchaser is not allowed to suspend his payment because of guarantee claims.
Fulfillment of our guarantee shall constitute our sole and complete indemnification. Any other claim for damages is excluded unless caused by gross negligence on our side. If we in spite of this are liable to damages our liability shall not exceed the invoice price of the defect part of the delivery that caused the damages.
The purchaser shall hold us and our subordinated employees secure from any claims by any third party towards damages for which we have excluded our liability in these general conditions in our relation with the purchaser.
At ETC we are dedicated to providing all our customers with the highest level of customer service and want you to be 100% satisfied with your purchase. We understand that, at times, returns happen, and our policy is that you have a right to do so, no questions asked. If you do need to return any items please let us know within 14 days of the shipment of your order, by calling 877-409-2929. We will issue you a credit or a complete refund within 30 days of the date you completed your purchase. No returns will be accepted after 30 days. All returned items must be in saleable condition, and must be insured since you are responsible for all items invoiced.
Return items to
603 Chedworth Dr.
Houston, TX 77062
Please include a copy of your packing slip, or your name, address, invoice number, item number and description of the product(s) being returned, and the reason for your return.
Any chargebacks/disputes to credit cards without communicating with us first will be treated as fraudulent. All details, including your original online order form, Terms and Conditions, username, IP addresses and access logs bearing your IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), and the FBI’s Credit Card Fraud Division if the Credit Card Company requests us to do so. Credit Card Fraud is a serious crime and will not be tolerated.
Use of the Site
This Site and all Content are intended for customers of ETC. You may not use this Site or the Content for any purpose not related to your business with ETC. You are specifically prohibited from: (a) downloading, copying, or re-transmitting any or all of the Site or the Content without, or in violation of, a written license or agreement with ETC; (b) using any data mining, robots or similar data gathering or extraction methods; (c) manipulating or otherwise displaying the Site or the Content by using framing or similar navigational technology; (d) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party for any products or services if you are not expressly authorized by such party to do so; and (e) using the Site or the Content other than for its intended purpose. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws, the laws of privacy and publicity, and applicable communications regulations and statutes.
Copyright 2011 by ETC Inc.